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Support

Customers covered by our Standard Maintenance Agreement have access to free telephone support.

 

You can log a Support Call via Telephone Monday to Friday AEST 8:30AM – 5:00PM. When leaving a message, please include your Call Priority :-

P1 = Call back within 1 hour (reserved for systems down)
P2 = Call back within 4 hours
P3 = Call back any time today
P4 = Low priority

Calls logged outside office hours will be returned the following day. We endeavour to return P1 calls logged after hours ASAP.

You can also log a Support Call any time from within the Optomate application. From the Optomate Touch Main Menu, click on the “Contact Monkey” tile, then click on the “Log Support Request” button. Logging a call from this facility will post your request directly to our Help Desk software.

You can download the Quick Support program from HERE.

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