Your Support

24/7 Help Desk Support

Optomate users have access to 24/7 help desk support and all users' calls are logged through a tracking system for consistency of issue resolution.

Software updates are generally released every 2-3 months, including changes required by the industry and user suggestions put forward from our on-line user group. The Optomate system includes an on-line update system that downloads and installs updates automatically via the internet.

When you consider that a single practice using Optomate pays an annual fee of only $700 for 24/7 help desk and software upgrades, we believe our users receive the best IT value for money in the optical industry.

Need Help?

1. Check our List of Training Video Subjects - Video List

2. Check our Frequently Asked Questions Page - FAQ List

3. Send us a Support Request - Support Webform

4. Go to our Help Desk Page - Help Desk