Monkey Software

• Introduction/ Quotation Request
• User Help Notes
• Software Demonstrations Videos
• Software Downloads
• Supplier Stock Files
• Optomate Links
• Frequently Asked Questions

Priority #1 - 1 hour call back *
Priority #2 - 4 hour call back
Priority #3 - Call back today
Priority #4 - Call back tomorrow

Supported users have access to 24 hours a day, 7 days a week software support. That's Right! Any Time! Users can speak to a support person after hours or weekends! If your call is queued, please leave your name, telephone number and call priority. If you prefer, you can email low priority calls to: support@monkeysoftware.com.au.

(*) Priority 1 calls are reserved for systems that are down. Please note that the Priority system only applies during business hours.

If you require support in relation to the
re-installation of software on a new computer please call us and give us 24 hours notice so we can set aside time to help you. In some circumstances this may take considerable time, so we need to allocate time so regular support is not affected.

Software Suggestion?

If you would like to put forward a suggestion for a system change or new inclusion please email your suggestion to: suggestions@monkeysoftware.com.au.

When emailing your suggestion please include as much detail as possible.
All reasonable user suggestions are included in our 'to do' list and prioritised for future release.

Optomate Premier Series

After years in development and many months testing in-house and on-site, the Optomate Premier Series Release 1.00 is now available. Users of the current Optomate 2003 Series covered by our standard software maintenance agreement will receive this major upgrade free of charge.

Please note that you can purchase an Optomate license by redeeming Sola or Essilor Reward Points. If you require information about leasing the system, please visit the Medfin or Experien websites.

If you would like a quotation on new hardware or specifications for purchasing new hardware, we are happy to supply this also. Call Monkey Software today on 03 9393 2055 for more information.

The new Optomate user interface

Are you currently using the Optomate 2003 Series and want to know more about the Optomate Premier Series? Read the Overview

• Student Q&A
• Optomate Brochure

Quotation Request Contact us today

Contact Details

Practice Name:*
Contact Name:*
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Address

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Quotation Type

Please select 1:

I require a quotation for a consulting & dispensing practice
I require a quotation for a consulting only practice
I require a quotation for a dispensing only practice
I am a student

Practice Information

Number of
Locations:

I have more than one location, therefore I require a quotation for:

Multi-branch online edition
Separate licenses for each branch

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I am currently using another off-the-shelf
Practice Management System

Please specify which system you are currently using and
the areas of your practice that are tracked in the system

I am currently using a system specifically
written for me

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in this system

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