Help Desk

How to Contact our Help Desk

Australia: 03 9393 2066

NZ: 09 537 8204/ 021 869 377

Priority #1 - 1 hour call back *
Priority #2 - 4 hour call back
Priority #3 - Call back today
Priority #4 - Call back tomorrow

Supported users have access to 24 hours a day, 7 days a week software support.

That's Right! Any Time! Users can speak to a support person after hours or weekends!

If your call is queued, please leave your name, telephone number and call priority. If you prefer, you can email low priority calls to: support@monkeysoftware.com.au.

(*) Priority 1 calls are reserved for systems that are down. Please note that the Priority system only applies during business hours.

If you require support in relation to the re-installation of software on a new computer please call us and give us 24 hours notice so we can set aside time to help you. In some circumstances this may take considerable time, so we need to allocate time so regular support is not affected.