Australia: 03 9393 2066
NZ: 09 537 8204/ 021 869 377
NZ: 09 537 8204/ 021 869 377
Priority #1 - 1 hour call back *
Priority #2 - 4 hour call back
Priority #3 - Call back today
Priority #4 - Call back tomorrow
Supported users have access to 24 hours a day, 7 days a week software support. That's Right! Any Time! Users can speak to a support person after hours or weekends! If your call is queued, please leave your name, telephone number and call priority. If you prefer, you can email low priority calls to: support@monkeysoftware.com.au.
(*) Priority 1 calls are reserved for systems that are down. Please note that the Priority system only applies during business hours.
If you require support in relation to the
re-installation of software on a new computer please call us and give us 24 hours notice so we can set aside time to help you. In some circumstances this may take considerable time, so we need to allocate time so regular support is not affected.
Software Suggestion?
If you would like to put forward a suggestion for a system change or new inclusion please email your suggestion to: suggestions@monkeysoftware.com.au.
When emailing your suggestion please include as much detail as possible.
All reasonable user suggestions are included in our 'to do' list and prioritised for future release.
Optomate Premier Series
Why can't I edit an account with a deposit applied to it?
The accounting procedures in the Optomate Premier Series have been tightened so that staff cannot inadvertently make a mistake affecting your turnover or GST figures. This means that a patient account cannot be changed when a payment has been applied to it.
If you need to change an item on a paid account, find the patient then click on the Refund button at the top of the Patient browse. The Refund facility can be used to process a Refund or an Exchange.
The accounting procedures in the Optomate Premier Series have been tightened so that staff cannot inadvertently make a mistake affecting your turnover or GST figures. This means that a patient account cannot be changed when a payment has been applied to it.
If you need to change an item on a paid account, find the patient then click on the Refund button at the top of the Patient browse. The Refund facility can be used to process a Refund or an Exchange.
How do I change an appointment type?
Once an appointment has been entered you can double-click on that appointment cell to edit the details. When entering a new appointment you can also double-click on an empty cell.
Once an appointment has been entered you can double-click on that appointment cell to edit the details. When entering a new appointment you can also double-click on an empty cell.
How do I quickly pre-appoint months or years in advance?
Click and hold down the mouse button on the Month and Year at the top of the calendar to the top right of the appointment screen. Then drag your mouse down to move forward in time.
Click and hold down the mouse button on the Month and Year at the top of the calendar to the top right of the appointment screen. Then drag your mouse down to move forward in time.
How do I write off an account in the case of a bad debt?
We recommend that you create a specific stock category
(Setup>Stock>Stock Categories) and item (Setup>Stock>Other Items).
The Category should be marked GST'able and the Item should be marked as Non-Inventory.
To write off an account just raise a new account for the patient and bill the "WRITEOFF" item with a quantity of 1 and a negative Sell Price to the value of the amount being written off.
We recommend that you create a specific stock category
(Setup>Stock>Stock Categories) and item (Setup>Stock>Other Items).
The Category should be marked GST'able and the Item should be marked as Non-Inventory.
To write off an account just raise a new account for the patient and bill the "WRITEOFF" item with a quantity of 1 and a negative Sell Price to the value of the amount being written off.
Can I move and hide columns in a browse?
All browses within Optomate Premier will remember how you leave them on that PC. You can click and drag columns to different positions and hide columns by clicking on the button at the top left of the browse.
All browses within Optomate Premier will remember how you leave them on that PC. You can click and drag columns to different positions and hide columns by clicking on the button at the top left of the browse.
How do I store retinal images from my digital camera in exams?
Firstly, contact the camera supplier so they can step you through setting up a temporary folder on your consulting room PC where you can store your images.
Once this folder has been setup go into Optomate:
File > System Settings > Links - Instruments.
Tick the option "I import images from a Digital Camera to" then enter the path to the temporary folder for your images. Then enter the destination folder for the images in the field below.
In the examination screen, once you have captured your images, click on the Posterior tab then click on the open button in the Right or Left eye and you will see thumbnail images of your captured images. Then just drag and drop the images into the appropriate eyes below.
Firstly, contact the camera supplier so they can step you through setting up a temporary folder on your consulting room PC where you can store your images.
Once this folder has been setup go into Optomate:
File > System Settings > Links - Instruments.
Tick the option "I import images from a Digital Camera to" then enter the path to the temporary folder for your images. Then enter the destination folder for the images in the field below.
In the examination screen, once you have captured your images, click on the Posterior tab then click on the open button in the Right or Left eye and you will see thumbnail images of your captured images. Then just drag and drop the images into the appropriate eyes below.
Do I need to Re-Index the database every day?
No, the new database does not require a daily Re-Index. The only time you will need to manually re-index is if you are having a database issue.
No, the new database does not require a daily Re-Index. The only time you will need to manually re-index is if you are having a database issue.
How do I update my Optomate Premier system to the latest version?
On your main PC you will find a Windows Desktop icon labelled "Update Optomate Premier". Just double click on this icon and your system will check to see if an update is available. If one is available it will download and install it for you.
This will update all of the PC's on your network automatically. You just need to ensure that you are not running Optomate while installing an update.
On your main PC you will find a Windows Desktop icon labelled "Update Optomate Premier". Just double click on this icon and your system will check to see if an update is available. If one is available it will download and install it for you. This will update all of the PC's on your network automatically. You just need to ensure that you are not running Optomate while installing an update.
How do I backup my database each night?
The Optomate Premier Series has an inbuilt backup facility.
Go to: File > System Settings > General
and tick the "Backup to hard disk on exit" option.
At the bottom of this screen you can nominate the destination folder for the backup.
If you are using USB Flash Drives enter the drive letter that is allocated when you insert a Flash Drive. NB: This option should only be invoked on the main PC.
As you exit Optomate you will be prompted to Backup, just click on the Backup button.
The Optomate Premier Series has an inbuilt backup facility.
Go to: File > System Settings > General
and tick the "Backup to hard disk on exit" option.
At the bottom of this screen you can nominate the destination folder for the backup.
If you are using USB Flash Drives enter the drive letter that is allocated when you insert a Flash Drive. NB: This option should only be invoked on the main PC.
As you exit Optomate you will be prompted to Backup, just click on the Backup button.
Why are my disposable contact lenses not printing "box" on the patient receipt?
There are new Disposable-related fields in the Contact Lens setup file (Setup>Stock>Contact Lenses>Contact Lenses, or Ctrl+E) at the bottom right of screen that you need to populate.
There are new Disposable-related fields in the Contact Lens setup file (Setup>Stock>Contact Lenses>Contact Lenses, or Ctrl+E) at the bottom right of screen that you need to populate.
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