Monkey Software is an Australian owned and operated software company specialising in Practice Management Software for the optical industry.

Today, more Optometrists and Optical Dispensers in Australia and New Zealand use the Optomate Practice Management System than any other system, and while our user community continues to grow, so does our desire to continually improve the system. Our aim is for Optomate to become a world standard in Optical Practice Management Systems.

Established in 1998 we acquired the Optomate product from another Australian software company and have since gone from strength to strength. This can be attributed to both our willingness to incorporate changes based on client feedback and our investment in development and help desk personnel.

 

"Better Service", "Better Software"

Our Technology

While our competitors continue to use 20 year old Foxpro DBF file formats (security and corruption issues) or off-the-shelf database solutions such as MS Access (database size and network limitations), the Optomate Premier Series utilises the latest client/server SQL-compliant technology providing you with the highest level of database access speed, security and stability. The Enterprise, or Multi-Branch, edition of Optomate enables multiple practices to connect to a single central database.

Due to the database technology Optomate employs, you can run as many practices as you wish to a central head office. But there’s a lot more involved in implementing a true multi-branch system solution. The Optomate database structures, front-end and reporting have all been enhanced to cope with the requirements of a multi-branch installation.

We have also partnered with a company called Bluewave who specialise in Wide Area Network hardware, networking and operating systems. To date, Monkey Software has provided more than 50 optical groups with a Multi-Branch solution.

Your Support

Optomate users have access to 24/7 help desk support and all users' calls are logged through a tracking system for consistency of issue resolution.

Software updates are generally released every 2-3 months, including changes required by the industry and user suggestions put forward from our on-line user group. The Optomate system includes an on-line update system that downloads and installs updates automatically via the internet.

When you consider that a single practice using Optomate pays an annual fee of only $636 for 24/7 help desk and software upgrades, we believe our users receive the best IT value for money in the optical industry.

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